When calling the surgery for an appointment you will be asked for a brief outline of your problem. This isn’t because our practice staff are nosey but it’s a new approach that we call healthcare navigation.
Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast.
Our Healthcare Navigators never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.
For example, we often get calls that can be dealt with by the practice nursing team, the practice pharmacist, sometimes the secretaries, that you may not be aware of if you haven’t visited the practice in a while.
By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by a member of the practice team that is best placed to deal with your problem each time you visit us. The choice is up to you.