Complaints

Complaints

How to complain

In the first instance please discuss your complaint with the staff member concerned. Where the issue cannot be resolved at this stage, please contact Andrea Hinton – Practice Manager, who will try to resolve the issue and offer you further advise on the complaints procedure.

When the practice looks into your complaint it aims to:

  • Ascertain the full circumstances of the complaint.
  • Make arrangements for you to discuss the problem with those concerned if you would like this.
  • Make sure you receive an apology, where this is appropriate.
  • Identify what the practice can do to make sure the problem does not happen again.

You can access our complaints procedure below or by collecting a copy from reception.

How to Make a Complaint